I.D.E.A.L. service: from individual initiatives to a holistic system

How to improve the quality of service in restaurants, hotels, clubs and increase income? Using the author's methodology I.D.E.A.L. It is based on international quality standards. We use and test all the techniques described in the book for strength every day. It is thanks to this technique that business processes in the service sector will work like clockwork.

OLGA BAIBAKOVA - head of the service group of the Krasnaya Polyana gambling zone, business coach.

OLGA NIZOVAYA is the head of the economic management of the Krasnaya Polyana gambling zone.