Heart-to-heart negotiations. A simple technology for successful communication

Negotiations don't just happen in oval offices. You negotiate cleaning the room with your child, vacation dates with a partner, a discount on tomatoes with a seller. Every time you find yourself in a three-dimensional negotiation space, which, according to Tatyana Muzhitskaya, consists of tasks, relationships, and energy. Tasks are the communication goals, relationships are the style of interaction among participants, and energy is their state. To make communication effective, it's important to strike a balance in all three areas. For this, the author offers a simple step-by-step technology. Mastering it can change your attitude toward negotiations, making them both effective and interesting. It's no coincidence that the book is called "Heart-to-heart negotiations".

Additionally, from the book, you will learn that, besides the quality of arguments, the following factors influence communication:
• the chosen seating at the table;
• the correct use of disagreements and contradictions;
• the "third wheel" and other inhabitants of the negotiation space;
• adult "magic words";
• and sometimes even avocado, a glass table, and mom.