Свод знаний по управлению бизнес-процессами BPM CBOK 4.0

Business Process Management (BPM) is a leading management discipline that views the optimization and continuous improvement of business processes (or administrative regulations in the case of government and municipal entities) as the key to enhancing all components of a company's efficiency. The book examines key concepts of process management and succinctly presents its main approaches and methods. Among the literature on BPM, the "Knowledge Guide" occupies a special place due to its competence: it provides not original authorial methods, but only practical methods proven and approved by leading experts of the Association of Business Process Management Professionals (ABPMP, www.abpmp.org). Version 4.0 includes new topics such as agile methodology, process repositories, minimal programming, RPA, blockchain, artificial intelligence, machine learning, and the Internet of Things. The appendices have been supplemented with a competency model and a typical BPM training program.